Privacy Policy

1. Who this policy applies to

This policy applies to the CAIRVENE TECH website, our mobile applications, and enquiries about our consulting, software development, and related services. CAIRVENE TECH is registered in Singapore.

A CAIRVENE TECH application may have additional privacy disclosures describing its specific features and data practices. Where an app-specific notice differs from this policy, the app-specific notice will apply to that application.

2. Information we collect

We may collect personal data that you choose to provide when you contact us, including:

• Your name, email address, organisation, role, and contact details.
• The contents of your enquiry and any information you include in correspondence.
• Information needed to discuss, provide, or administer services you request.

When you visit this website, our hosting and security providers may process technical information such as your IP address, browser or device information, requested pages, and access timestamps to deliver and protect the website.

Our mobile applications do not currently ask you to provide personal information such as your name, email address, phone number, contacts, or precise location. They do use Google Analytics, which may automatically process pseudonymous or aggregated information about app usage and performance, such as feature interactions, session activity, app version, device or operating-system type, approximate region, and crash or diagnostic information. We use these reports to understand overall usage and do not use them to identify individual users.

3. How we use information

We may use personal data to:

• Respond to enquiries and communicate with you.
• Evaluate, provide, support, and improve our services.
• Understand aggregated app usage, feature adoption, reliability, and performance.
• Operate, secure, troubleshoot, and maintain our website and systems.
• Meet legal, regulatory, accounting, and contractual obligations.
• Protect our rights, users, systems, and business from misuse or security threats.

4. Analytics and cookies

Our mobile applications use Google Analytics to provide anonymous or pseudonymous usage statistics. Google may process technical identifiers and usage events on our behalf. We do not use this information for advertising, user profiling, or to identify individual users, and we do not combine it with contact details.

This website does not currently use advertising or analytics cookies. Our infrastructure providers may use essential technologies or process network information where necessary to deliver, secure, and maintain the website.

5. How we disclose information

We may disclose personal data only where reasonably necessary:

• To Google for app analytics, and to service providers that support hosting, security, email, and business operations, acting on our behalf.
• To professional advisers where needed for legal, accounting, or business purposes.
• To authorities or other parties when required by law or to protect legitimate interests.
• As part of a business reorganisation, merger, acquisition, or transfer of assets.

We do not sell personal data.

6. International transfers

Some service providers may process information outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure it receives a standard of protection comparable to that required under applicable Singapore law.

7. Retention and security

We retain personal data only for as long as it is reasonably needed for the purposes described in this policy, to meet legal or contractual obligations, or to resolve disputes. We then delete, anonymise, or securely dispose of it where practicable.

We use reasonable administrative, technical, and organisational measures to protect personal data. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

8. Your choices and requests

Subject to applicable law, you may ask about personal data we hold about you, request access or correction, withdraw consent, or request deletion. We may need to verify your identity and may retain certain information where required or permitted by law.

9. Children’s privacy

This website is intended for business and general audiences and is not directed to children. We do not knowingly collect personal data from children through this website.

10. Changes to this policy

We may update this policy as our services, applications, or legal obligations change. The effective date above identifies the latest version.

11. Contact us

For privacy questions, requests, or complaints, contact the CAIRVENE TECH privacy representative at hello@cairvenetech.com.